Privacy Policy

Medicloud (“we,” “our,” or “us”) provides cloud-based tools for laboratory operations. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our websites, applications, and related services (collectively, the “Services”). By using the Services, you agree to this policy.

Information we collect

We may collect the following categories of information:

• Account and contact data. Name, email address, phone number, organization name, and credentials you provide when registering or contacting us.
• Operational and clinical workflow data. Data you enter into the Services in connection with patients, orders, analysis definitions, units, payments, or other lab workflows—only as needed to provide the features you use.
• Technical data. Device type, browser, IP address, approximate location derived from IP, log files, and diagnostic information used for security and reliability.
• Cookies and similar technologies. As described in your browser settings and our cookie practices, where applicable.

How we use information

We use information to:

• Provide, maintain, and improve the Services;
• Authenticate users and protect against fraud or abuse;
• Communicate with you about the Services, including support;
• Comply with legal obligations and enforce our terms;
• Generate aggregated or de-identified analytics that do not identify you.

Sharing and disclosure

We do not sell your personal information. We may share information with service providers who assist us (for example, hosting, email delivery, or analytics) under strict contractual protections, when required by law, or in connection with a business transfer, subject to applicable law.

Data retention and security

We retain information for as long as needed to provide the Services and fulfill the purposes described here, unless a longer period is required by law. We implement administrative, technical, and organizational measures designed to protect information—no method of transmission over the Internet is completely secure.

Your choices and rights

Depending on your location, you may have rights to access, correct, delete, or export personal information, or to object to or restrict certain processing. To exercise these rights, contact us using the details below. You may also unsubscribe from marketing emails via the link in those messages.

International transfers

If you access the Services from outside the country where we operate, your information may be processed in countries that may have different data protection laws. Where required, we use appropriate safeguards.

Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version and revise the “Last updated” date. Continued use of the Services after changes constitutes acceptance of the updated policy where permitted by law.

Contact

For privacy-related requests or questions, email us at support@medicloud.ly or visit our contact page.